Books > Help Center >
Your Account
> The Basics of Your GiftTool Account > Account Management >  



How do we stop incurring monthly fees from GiftTool?

The monthly fee for the following GiftTool services are only charged during active calendar months:

  • Event Registrar: The monthly fee is only charged during active calendar months with 1 or more transactions (registration, order modification / cancellation).
  • Pledge-a-thon: The monthly fee is only charged during active calendar months with 1 or more transactions (participant registration, online donation, order modification / cancellation). Entering offline donations or processing monthly donations will not trigger the monthly fee.
  • Test & Survey: The monthly fee is only charged during active calendar months with 1 or more tests/surveys completed.

Therefore, when your event, pledge drive or survey is over, there is no need to cancel your GiftTool service.

By selecting Archive beside your event or pledge-a-thon, the public will no longer be able to interact with your event pages. By entering an End Date for your survey or test, your audience will not be able to complete a survey that is over.

During dormant months, you can continue to login to GiftTool, view Reports, use the 'copy' feature to setup your next event or survey.

Note: The monthly fee for the Donation, Membership, Shopping and Email Marketing service will be charged each calendar month regardless of activity. Learn more about cancelling a subscription to one of these services or reactivating a service once cancelled. 




Was this information helpful?
Yes   No




Search Help Center

Today's Top 10 Articles
  1. How does the credit card payment process work?
  2. Why does the pay by cheque option not always appear during registration?
  3. Can I setup sub departments?
  4. How do I add a Sponsor a Participant link to my website?
  5. How do I archive a department?
  6. Which version of Google Analytics am I using: Classic or Universal Analytics?
  7. Your GiftTool Account - The Basics
  8. How do I activate a pending member?
  9. How do I remove the questions preceding the answers in Excel?